Frequently Asked Questions
Most households ask us the same handful of questions before they book, so this page puts the answers in one spot. If you'd rather see the full service list first, start at Plumber Bray Park, or jump straight to the group you need below.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
Still unsure where your problem fits? The emergency plumbing page sorts urgent from routine, and drainage covers everything that goes wrong underground. For anything else, contact us directly.
Questions on Pricing and Booking
What it costs and how booking works, in plain terms.
Call (07) 3522 5623Do you charge a call-out fee in Bray Park?
No, every job comes with zero call-out fees, and there's no extra cost for nights, weekends or public holidays, so the figure you're quoted is for the work itself, whenever you call.
How do I get a price before you start?
We work on flat-rate pricing with no hidden fees, and you approve the fixed figure before any of the work starts, so the figure you approve is the figure you pay.
What payment options do you offer?
You can pay on site by card or EFTPOS when the job's finished, or ask us about Fix now, pay later, so payment is sorted on the day either way.
How soon can you get here?
We're available 24/7, 7 days a week, and we aim for same-day when we can, so call (07) 3522 5623 any hour and tell us what's happening so we can plan the visit.
What plumbing work do you actually do?
We handle taps, toilets, bathrooms, kitchens, gas fitting and leak detection, plus drainage from blocked sewers to stormwater and drain camera checks, and hot water repair and replacement across Bray Park.
Can you handle gas work as well as water pipes?
Yes, we're licensed for plumbing and gasfitting, so cooktops, heaters, bayonet points and gas line repairs are all in scope, and every job is handled by a licensed plumber from start to finish.
Who fixes a blocked sewer in an older Bray Park home?
We do, because houses from the suburb's first subdivisions may still run earthenware branch drains, and we clear those and confirm the line with a camera inspection afterwards in the same visit.
Do you replace hot water systems or just repair them?
Both, because we repair failed valves, elements and thermostats on sound tanks, and we replace whole units once the base has rusted through or the tank has reached end of life.
Emergency Questions
What counts as urgent, and what to do in the first five minutes.
Call (07) 3522 5623A pipe has burst and water is going everywhere. What do I do first?
Turn the water off at the meter, then call (07) 3522 5623 from a safe spot, because we're available 24/7 and there's no extra charge for nights, weekends or public holidays at any hour.
I can smell gas inside the house. What now?
Leave the property straight away and call (07) 3522 5623 from outside without flicking switches or lighting flames, and we'll come out any hour to make the whole situation safe for your family.
My toilet is overflowing right now. Can you come tonight?
Yes, overflowing toilets count as urgent and we answer around the clock, so stop the cistern's isolation tap if you can reach it, then call (07) 3522 5623 and we'll head out.
Is a dripping tap really an emergency?
No, a drip can usually wait for a booked visit, but if water is pouring or spreading through the house, treat it as urgent and call us any hour of any day.
Questions on Bray Park Conditions
How the suburb's ground, drains and weather shape the calls we take.
Call (07) 3522 5623Why do drains here block so often?
Earthenware drains were laid with joints in the earliest 1970s subdivisions, and shifting ground has since worked those joints loose, letting roots from established gardens creep in and snag silt and paper.
Does the flood mapping around Four Mile Creek affect plumbing?
It can, since much of the suburb lies within the flood planning area the council applies, meaning stormwater pits and gully inlets may overflow when the storm season delivers its yearly downpours.
Who owns the water and sewer pipes in Bray Park?
Unitywater looks after the public sewer and water mains, while the pipes on the property side of the connection belong to you, and those are the ones we work on.
How do I book a plumber in Bray Park?
Call (07) 3522 5623 any day of the year, tell us the problem and your street, and we'll set a time that suits, with zero call-out fees on every visit we make.
